When you purchase an item in a game which was downloaded and installed from Samsung Galaxy Store or you played the game through Gaming Hub app (which is Samsung's cloud gaming service, aka. Samsung Instant Plays) you can find your purchase receipt following these steps:


  • Open the Galaxy store app
  • Open the 'Menu' (bottom right corner)
  • Tap on 'Receipts'
  • Tap on 'Items'
  • Choose the purchase in question to view more details about it
  • You'll see your purchase details and the Order number we need to continue the investigation on your issue


 
Please copy the Order number into your message and also take a screenshot from the receipt where the transaction details are visible!