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For looking into any issue on our side we'll request a unique 'device' user ID to identify your device in our systems.

This is different for every device and it is NOT the same as an in-game profile ID number or name.

Please make sure to provide the 'device' user ID from the device which was used during the purchase - or - when the issue occurred.



To figure out this 'device' user ID we'd like to ask you to take the following steps:
- Close the game entirely   (close the game from the background processes as well)
- Open it again   (on the same device which did the purchase)
  (Switching to another app and back doesn't have the required effect.)

>> Based on which game you have the required 'device' user ID number can be found slightly differently <<


1 - If you can see some white backgrounds with grey accents please follow the below steps:

  • You will briefly see a loading screen for 2 seconds (with the exact same style as below).
  • During this 2 seconds quickly select and open the menu option from the left side. It looks like three lines on the top of each other.
  • Select Information.
  • There is your 32 character long device User ID. Next to the user ID there is a button which can easily copy this user ID to your device's clipboard if needed and it can be pasted into your message.




2 - If you can see a black or see through screen like the one below please follow these steps:

  • You will briefly see a loading screen for 2 seconds, where you can see a loading bar in the bottom of the screen.
  • During this 2 seconds you can grab and pull up this loading bar from the bottom.
  • It will opens up a menu where you can find the 32 character device user ID number.
    By long-pressing on the device user ID number it will be copied on the device's clipboard and can be pasted into your message.



Как получить идентификатор пользователя


Для рассмотрения любой проблемы с нашей стороны мы запросим уникальный идентификатор пользователя «устройства» для идентификации вашего устройства в наших системах.

Он отличается для каждого устройства и НЕ совпадает с номером или именем идентификатора игрового профиля.

Обязательно укажите идентификатор пользователя «устройства» с устройства, которое использовалось во время покупки или когда возникла проблема.



Чтобы выяснить этот идентификатор пользователя «устройства», мы хотели бы попросить вас выполнить следующие шаги:
- Полностью закройте игру (также закройте игру из фоновых процессов)
- Откройте ее снова (на том же устройстве, на котором была сделана покупка)
(Переключение на другое приложение и обратно не дает нужного эффекта.)

>> В зависимости от того, какая у вас игра, требуемый номер идентификатора пользователя «устройства» можно найти немного по-разному <<


1 - Если вы видите белый фон с серыми акцентами, выполните следующие действия:
  • Вы ненадолго увидите экран загрузки на 2 секунды (с точно таким же стилем, как ниже).
  • В течение этих 2 секунд быстро выберите и откройте пункт меню с левой стороны. Он выглядит как три строки друг над другом.
  • Выберите Информация.
  • Вот ваш идентификатор пользователя устройства длиной в 32 символа. Рядом с идентификатором пользователя есть кнопка, с помощью которой можно легко скопировать этот идентификатор пользователя в буфер обмена вашего устройства, если необходимо, и вставить его в ваше сообщение.




2 - Если вы видите черный или прозрачный экран, как показано ниже, выполните следующие действия:


  • Вы увидите экран загрузки на 2 секунды, где вы увидите полосу загрузки в нижней части экрана.
  • В течение этих 2 секунд вы можете схватить и потянуть эту полосу загрузки снизу.
  • Откроется меню, в котором вы можете найти 32-значный номер идентификатора пользователя устройства.
  • При длительном нажатии на номер идентификатора пользователя устройства он будет скопирован в буфер обмена устройства и его можно будет вставить в ваше сообщение.




Comment obtenir l'ID utilisateur



Pour résoudre tout problème de notre côté, nous vous demanderons un identifiant d'appareil unique afin d'identifier votre appareil dans nos systèmes.


Ce numéro est différent pour chaque appareil et diffère du numéro d'identification ou du nom de profil en jeu.


Veuillez fournir l'identifiant de l'appareil utilisé lors de l'achat ou lorsque le problème est survenu.



Pour trouver l'identifiant de votre appareil, veuillez suivre les étapes suivantes :

- Fermez complètement le jeu (et fermez également les processus en arrière-plan)
- Rouvrez-le (sur l'appareil utilisé pour l'achat)
(Le basculement vers une autre application n'a pas l'effet escompté.)

>> Selon le jeu que vous possédez, l'identifiant de votre appareil peut être trouvé différemment. <<


1 - Si vous voyez des arrière-plans blancs avec des touches de gris, veuillez suivre les étapes ci-dessous :
  • Un écran de chargement de 2 secondes (identique à celui ci-dessous) s'affichera brièvement.
  • Pendant ces 2 secondes, sélectionnez et ouvrez rapidement l'option de menu à gauche. Elle ressemble à trois lignes superposées.
  • Sélectionnez « Informations ».
  • Vous y trouverez l'identifiant de votre appareil, composé de 32 caractères. À côté de cet identifiant, un bouton vous permet de le copier facilement dans le presse-papiers de votre appareil si nécessaire et de le coller dans votre message.






2 - Si vous voyez un écran noir ou transparent comme celui ci-dessous, veuillez suivre ces étapes :


  • Un écran de chargement s'affichera brièvement pendant 2 secondes, avec une barre de chargement en bas.
  • Pendant ces 2 secondes, vous pouvez la soulever depuis le bas.
  • Un menu s'ouvrira où vous trouverez le numéro d'identification utilisateur de 32 caractères de l'appareil.
  • En appuyant longuement sur le numéro d'identification de l'utilisateur de l'appareil, celui-ci sera copié dans le presse-papiers de l'appareil et pourra être collé dans votre message.






Cómo obtener la identificación de usuario



For looking into any issue on our side we'll request a unique 'device' user ID to identify your device in our systems.

This is different for every device and it is NOT the same as an in-game profile ID number or name.

Please make sure to provide the 'device' user ID from the device which was used during the purchase - or - when the issue occurred.



To figure out this 'device' user ID we'd like to ask you to take the following steps:
- Close the game entirely   (close the game from the background processes as well)
- Open it again   (on the same device which did the purchase)
  (Switching to another app and back doesn't have the required effect.)

>> Based on which game you have the required 'device' user ID number can be found slightly differently <<


1 - If you can see some white backgrounds with grey accents please follow the below steps:

  • You will briefly see a loading screen for 2 seconds (with the exact same style as below).
  • During this 2 seconds quickly select and open the menu option from the left side. It looks like three lines on the top of each other.
  • Select Information.
  • There is your 32 character long device User ID. Next to the user ID there is a button which can easily copy this user ID to your device's clipboard if needed and it can be pasted into your message.




2 - If you can see a black or see through screen like the one below please follow these steps:

  • You will briefly see a loading screen for 2 seconds, where you can see a loading bar in the bottom of the screen.
  • During this 2 seconds you can grab and pull up this loading bar from the bottom.
  • It will opens up a menu where you can find the 32 character device user ID number.
    By long-pressing on the device user ID number it will be copied on the device's clipboard and can be pasted into your message.


Come ottenere l'ID utente


For looking into any issue on our side we'll request a unique 'device' user ID to identify your device in our systems.

This is different for every device and it is NOT the same as an in-game profile ID number or name.

Please make sure to provide the 'device' user ID from the device which was used during the purchase - or - when the issue occurred.



To figure out this 'device' user ID we'd like to ask you to take the following steps:
- Close the game entirely   (close the game from the background processes as well)
- Open it again   (on the same device which did the purchase)
  (Switching to another app and back doesn't have the required effect.)

>> Based on which game you have the required 'device' user ID number can be found slightly differently <<


1 - If you can see some white backgrounds with grey accents please follow the below steps:

  • You will briefly see a loading screen for 2 seconds (with the exact same style as below).
  • During this 2 seconds quickly select and open the menu option from the left side. It looks like three lines on the top of each other.
  • Select Information.
  • There is your 32 character long device User ID. Next to the user ID there is a button which can easily copy this user ID to your device's clipboard if needed and it can be pasted into your message.




2 - If you can see a black or see through screen like the one below please follow these steps:

  • You will briefly see a loading screen for 2 seconds, where you can see a loading bar in the bottom of the screen.
  • During this 2 seconds you can grab and pull up this loading bar from the bottom.
  • It will opens up a menu where you can find the 32 character device user ID number.
    By long-pressing on the device user ID number it will be copied on the device's clipboard and can be pasted into your message. 




Como obter o ID do usuário


For looking into any issue on our side we'll request a unique 'device' user ID to identify your device in our systems.

This is different for every device and it is NOT the same as an in-game profile ID number or name.

Please make sure to provide the 'device' user ID from the device which was used during the purchase - or - when the issue occurred.



To figure out this 'device' user ID we'd like to ask you to take the following steps:
- Close the game entirely   (close the game from the background processes as well)
- Open it again   (on the same device which did the purchase)
  (Switching to another app and back doesn't have the required effect.)

>> Based on which game you have the required 'device' user ID number can be found slightly differently <<


1 - If you can see some white backgrounds with grey accents please follow the below steps:

  • You will briefly see a loading screen for 2 seconds (with the exact same style as below).
  • During this 2 seconds quickly select and open the menu option from the left side. It looks like three lines on the top of each other.
  • Select Information.
  • There is your 32 character long device User ID. Next to the user ID there is a button which can easily copy this user ID to your device's clipboard if needed and it can be pasted into your message.




2 - If you can see a black or see through screen like the one below please follow these steps:

  • You will briefly see a loading screen for 2 seconds, where you can see a loading bar in the bottom of the screen.
  • During this 2 seconds you can grab and pull up this loading bar from the bottom.
  • It will opens up a menu where you can find the 32 character device user ID number.
    By long-pressing on the device user ID number it will be copied on the device's clipboard and can be pasted into your message. 



사용자 ID를 얻는 방법


For looking into any issue on our side we'll request a unique 'device' user ID to identify your device in our systems.

This is different for every device and it is NOT the same as an in-game profile ID number or name.

Please make sure to provide the 'device' user ID from the device which was used during the purchase - or - when the issue occurred.



To figure out this 'device' user ID we'd like to ask you to take the following steps:
- Close the game entirely   (close the game from the background processes as well)
- Open it again   (on the same device which did the purchase)
  (Switching to another app and back doesn't have the required effect.)

>> Based on which game you have the required 'device' user ID number can be found slightly differently <<


1 - If you can see some white backgrounds with grey accents please follow the below steps:

  • You will briefly see a loading screen for 2 seconds (with the exact same style as below).
  • During this 2 seconds quickly select and open the menu option from the left side. It looks like three lines on the top of each other.
  • Select Information.
  • There is your 32 character long device User ID. Next to the user ID there is a button which can easily copy this user ID to your device's clipboard if needed and it can be pasted into your message.




2 - If you can see a black or see through screen like the one below please follow these steps:

  • You will briefly see a loading screen for 2 seconds, where you can see a loading bar in the bottom of the screen.
  • During this 2 seconds you can grab and pull up this loading bar from the bottom.
  • It will opens up a menu where you can find the 32 character device user ID number.
    By long-pressing on the device user ID number it will be copied on the device's clipboard and can be pasted into your message.