Before raising the issue and creating the ticket, please try out the following solutions first.
Don't make any new purchase until you try the below steps! A new purchase will likely not help to get the previous item provided.
Sometimes orders will be delivered to your profile with a little delay. This can be caused by many technical factors.
- Force stop the game (close from the background process as well) and open it again.
- Play a match/round in the game, engage with the game activities for a minute or two.
- Please also consider restarting your device then opening the game again.
- Turn off any "Game optimizing service", "Performance mode", "Game boosting" or "Game turbo" function on your device.
These options might help run your game better, but in the background they might limiting crucial functions, like payment related processes.