Before raising the issue and creating the ticket, please try out the following solutions first.
Don't make a new purchase until you try the below steps!
- Turn off any "Performance mode", "Game boosting" or "Game turbo" function on your device.
- Restart the game
Close the game entirely (from the background process as well) and open it again. - Play a match/round in the game.
- Please also consider restarting your device.
Sometimes orders will be delivered to your profile with a little delay.
These might fix your issue with not provided items and purchases.
If you are using a "game turbo" function on your device (e.g. on Xiaomi devices) please turn this function of before you make any purchase. This function is clearing running processes from the background to free up device memory for games. Unfortunately it's possible that this feature will clear payment related processes, which can prevent you to finalize a purchase. For Xiaomi users here is a guide, how to activate/deactivate this feature. https://c.mi.com/thread-1863289-1-0.html
For World of Tanks users we'd also like to suggest to play a battle in the game. Items might get awarded when you are returning to the in-game hangar.
Please contact us if the above mentioned steps were not helpful and the purchased goods were still not provided. Thank you!